Where is the Engraving Shop located?
560 Panama Street Bldg. 192 on Parris Island base.
When are my DVD and photo CD arriving?
The Graduation DVD is delivered via USPS 4-6 weeks after Graduation. The Training Photo USB is delivered via USPS 4-6 months after graduation.
I just placed my order, when can I expect my items?
Please be aware that if your order includes products with official photos, our production time will be longer. The extended processing time is due to the necessary steps involved in receiving and handling the official photos to ensure they meet our quality standards before we proceed with production. We understand the anticipation and appreciate your patience during this process.
We know you’re excited to receive your products, and we’re working hard to get them to you as quickly as possible. You will receive a tracking number once your order has shipped from our facility.
Where do I get the pictures for the frames and plaques?
Recruits place the initial photo order. We ask that families wait until Graduation to place additional photo orders. Additional photo orders can be placed by emailing Recruit Photo at SC.RecruitPhoto@usmc-mccs.org.
I ordered my items early but was just notified that my Recruit is getting put on MEDICAL HOLD / DROPPED TO THE NEXT PLATOON. What do I do about my products? How do I ensure they have the correct information?
As soon as you are notified, please contact us by email at SC.RecruitServices@usmc-mccs.org or by phone at 843-228-1501.
How early can I place my order?
You may place your order as soon as you know your Recruits; Battalion, Company, Platoon and Graduation Date.
Can I send the items I ordered to my Recruit?
We cannot ship to your Recruit while in training. Please do not insert your Recruit’s Boot Camp/MCT/SOI training address as the recipient of your order. Products must be picked-up/sent to a family member’s address ONLY.
I have two Recruits graduating at the same time from Recruit Training can I place one order for both?
A separate order is required for each Recruit graduating.
What are the hours of operation for family and graduation related business?
Engraving Shop Hours are:
Wednesday: 9am – 5pm
Thursday: 6:30am – 5pm
Friday: 7:00am – 5pm